Refund policy
Return & Refund Policy – Live Breaks
Effective Date: April, 14th 2026
All Sales Are Final – Live Break Products
Due to the nature of live stream box and pack breaks, all sales are final.
By purchasing a live break spot, pack, or box on our website, you acknowledge and agree that:
- All trading card packs and boxes are opened live on stream on your behalf.
- Once opened, the product is considered used/consumed and cannot be returned or refunded.
- You are purchasing the contents revealed during the live break, not a sealed product.
No Returns or Exchanges
We do not accept returns or exchanges for:
- Opened packs or boxes
- Live break spots (team-based, random, or pick-your-team formats)
- Any cards pulled during a live stream
Exceptions (Damaged or Missing Items)
We will only offer a replacement or refund under the following conditions:
- Your shipment arrives damaged in transit
- Items are missing from your order
To qualify:
- You must contact us within 3 days of delivery
- Provide photo/video evidence of the issue
- Include your order number
If approved, we will:
- Issue a refund at our discretion
Shipping Liability
Once your order has been shipped, we are not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
Order Cancellations
- Orders cannot be canceled once the live break has begun.
- If a break has not yet started, cancellation requests may be considered at our discretion.
Live Break Participation Disclaimer
By purchasing, you agree that:
- You have watched or understand how live breaks work
- All pulls are random and based on manufacturer odds
- No guarantees are made on specific cards, players, or value
Contact Us
For any issues or questions, please contact:
dstennett@collectorstore.com